Refund and Returns Policy

At Seavia House, we are dedicated to providing high-quality lifestyle products and a smooth, trustworthy shopping experience. We understand that sometimes a return or refund may be necessary, and our policy is designed to be clear, fair, and customer-focused. Please review the following details to understand your rights and responsibilities when requesting a return or refund.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items must be returned within 14 days of receiving your order. A proof of purchase (such as your order confirmation or invoice) is required to initiate the return process.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or customization reasons, including:

Items that have been used, installed, or altered
Products showing signs of wear, damage, or tampering
Custom-made or personalized items

Return Process

To request a return, please email our support team at [email protected] within the 14-day return period. Once your request is approved, we will provide detailed instructions for shipping the item back to us. Returns sent without prior approval may not be accepted.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Important: If your refund is delayed or missing, please first check with your bank or credit card provider. If the issue persists, contact our support team for further assistance.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, email us with your order number and a description of the issue. Photos may be required to verify the condition of the product.

Shipping Costs for Returns

Unless the return is due to a product defect or an error on our part, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proper tracking.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately. We will work quickly to resolve the issue by offering a replacement, refund, or other appropriate solution at no extra cost to you.

Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it falls under our standard return policy. If you need to cancel an order, please contact us as soon as possible to improve the chances of successful cancellation.

Need Help?

If you have questions about refunds, returns, or product issues, our support team is ready to assist. Please include your order number, product details, and a clear explanation of your request in your email.

Thank you for shopping at Seavia House. Your satisfaction is our priority, and we are committed to making every transaction smooth, transparent, and fair.