Frequently Asked Questions
Welcome to Seavia House’s FAQ section. Here you can find answers to the most common questions about our products, orders, and policies. If you can’t find what you’re looking for, feel free to reach out to our support team at [email protected].
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a confirmation email containing your tracking number and shipping details.
Do you offer international shipping?
Yes, Seavia House ships worldwide. Shipping times and costs may vary depending on your location. Detailed information can be found on our Shipping Policy page.
How can I track my order?
You can track your order anytime by visiting My Account → Orders. Enter your order number and email address to view the latest tracking updates.
What if my package is delayed or lost?
In rare cases of shipping delays or lost packages, please contact us within 7 days of the expected delivery date. We’ll work with the carrier to locate or replace your item as quickly as possible.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout. All transactions are encrypted and processed safely through trusted payment gateways.
Is my payment information secure?
Absolutely. Seavia House uses SSL encryption and secure payment processors to ensure your personal and financial data remain protected.
Products & Warranty
Are your tools suitable for professional use?
Yes. Our tool sets and equipment are designed for both home and professional use, offering durability, precision, and reliability for a wide range of repair tasks.
Do you provide product warranties?
We stand by the quality of our tools. Most products include a limited warranty covering manufacturing defects. Please contact our support team with your order details for warranty assistance.
What if I receive a damaged or defective item?
If your product arrives damaged or defective, contact us within 7 days of delivery. We will provide a replacement or refund according to our Refund and Returns Policy.
Returns & Refunds
How do I return an item?
To start a return, please review our Refund and Returns Policy for eligibility and instructions. Items must be unused, in original packaging, and returned within 30 days of receipt.
How long does it take to receive my refund?
Refunds are typically processed within 5–10 business days after your returned item is received and inspected. You’ll receive an email confirmation once the refund is completed.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, manage addresses, and view your purchase history.
How can I contact Seavia House for further assistance?
You can reach us anytime at [email protected]. Our support team will respond as soon as possible to help with your inquiry.
Still have questions?
Reach out to us via email at [email protected]
or visit your account dashboard for more information about your orders.